Introduction
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services. By using our services, you agree to the terms outlined in this policy. Our services are provided by Connect6 Digital, and our jurisdiction is New South Wales, Australia.
Information We Collect
We collect personal information that you provide directly to us, including:
- Your Google Account display name, if you choose to use your Google Account to log in.
- Your email address, which is used to log in and access the service.
- Your preferred email address, if different from your login email, for sending your case notes.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services.
- Process transactions and manage your subscription.
- Communicate with you regarding updates, promotions, or customer support.
- Comply with legal obligations and protect our rights.
Voice Recordings and Case Notes
Your voice recordings are stored locally on your device. A copy is sent through an automation chain solely to generate formatted case notes. These recordings are not stored by us or retained after processing. Once the formatted note is emailed, no residual data remains on our servers or within our systems.
Third-Party Services
We rely on third-party services to support our operations:
- Stripe: for secure payment processing. Payment details are stored and secured by Stripe, not by us.
- Google Account services: to facilitate sign-up and log in, and account creation for Casey Notes.
- Automation services to process your case notes. These services do not store your data beyond the time required for processing.
- AI models to assist with note generation. None of the content of your notes is stored or used for training or marketing purposes by these providers.
Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to enhance your experience, understand how you use our services, and improve our offerings. You can manage your cookie preferences through your browser settings, but note that disabling cookies can affect certain functionalities of our services.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have certain rights regarding your personal information, including:
- The right to access and review your personal data.
- The right to request corrections to any inaccurate information.
- The right to request deletion of your data, subject to legal and contractual obligations.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. Voice note and case note information is kept confidential and is not stored or used in anyway for any purpose except to provide formatted case notes to the end user. Payment records may be retained for record-keeping purposes in compliance with financial regulations.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on this page. Your continued use of our services following any changes indicates your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at casey@caseynotes.com.